Operations Specialists
Major Learning Outcomes of Earning the CBM Credential for Operations Specialists
Part 1 - Module 100: General Management and Leadership
1. Comprehend strategic management concepts and principles.
2. Master the essential functions of management, such as planning, organizing, controlling, and directing.
3. Plan and organize projects using PERT, Gantt, or CPM techniques.
4. Direct, lead, control, and motivate the project team members.
5. Solve project-related problems and making effective decisions.
6. Learn project management methods and quantitative techniques such as decision-trees and regression analysis.
7. Comprehend ethical responsibilities of business.
8. Recognize the impact of government on business in terms of laws and regulations that affect product safety, quality, reliability, and environment.
9. Learn contract law to ensure seller’s and buyer’s rights are protected and to manage contractual risks.
Part 1 - Module 200: Operations Management
1. Comprehend the manufacturing operations, such as production planning, inventory control, capacity management, materials management, and logistical management.
2. Partner with engineering management to estimate product and service costs.
3. Develop operations plans that include product specifications, quality requirements, capacity rates, technological needs, employee skill levels, materials required, and production methods.
4. Develop manufacturing plans and schedules based on product demand forecasting to meet the marketing and sales plans.
5. Master materials planning techniques including inventory management principles and controls.
6. Comprehend the purchasing process with its objectives, documents, and controls, and to improve seller-buyer relationships.
7. Comprehend the supply chain management principles and practices including supplier early involvement in the product deign and procurement, and establishing long-term supplier relationships.
8. Increase product reliability and maintainability through redundant parts and equipment and scheduled preventive maintenance work.
9. Understand service operations in terms of waiting time, capacity management, and customer service concepts.
10. Partner with engineering and quality management in implementing the principles of “design for manufacturability,” “design for quality,” and “design for environment.”
Part 1 - Module 300: Marketing Management
1. Comprehend the essential principles and concepts in a marketing function.
2. Learn pricing strategies and structures for products and services with emphasis on operations costs.
3. Participate in the new product development projects to define operations needs.
4. Partner with sales management in identifying issues in product availability, shipping and deliveries to meet customer needs.
5. Partner with marketing management to plan and schedule production of finished goods or delivery of services.
6. Partner with marketing management in managing the product portfolio in terms of making product mix decisions and in identifying product growth opportunities.
7. Master the marketing channel structures used to deliver the manufactured products to customers.
8. Comprehend the legal and ethical issues involved in pricing including price fixing, price discrimination, and price advertising.
Part 1 - Module 400: Quality and Process Management
1. Comprehend the quality principles, practices, tools, and techniques.
2. Recognize the essential elements of service quality, including operations services.
3. Identify customers, both internal and external, to provide quality services.
4. Benchmark and reengineer the operations department’s functions and processes.
5. Link quality of products and services to revenues, costs, and profits of the organization.
6. Bring quality awareness in suppliers through total quality management principles and practices.
7. Implement statistical process or quality control tools and techniques, including six-sigma methods.
Part 1 - Module 500: Human Resources Management
1. Comprehend the hiring process, including selecting new employees.
2. Conduct employee’s performance evaluations.
3. Develop and implement plans and programs to hire, motivate, and retain employees.
4. Identify people issues in managing diverse workforce, including contractors and consultants.
5. Identify legal issues involved in managing the human resources, such as ADA, EEO, and ADEA.
6. Forecast employee demand and supply for the entire operations organization and to identify gaps.
Part 2 - Module 600: Accounting
1. Comprehend the essential principles and concepts in accounting.
2. Read and interpret the financial statements, such as income statement, retained earnings, cash flow statements, and balance sheet.
3. Develop operating budgets for the operations department at the line-item level, including pro forma financial statements.
4. Apply managerial accounting concepts in decision making, such as make or buy, lease or purchase, incremental revenues and costs, and differential revenues and costs.
5. Participate in developing cost control systems and mechanisms for the entire organization.
6. Partner with accounting management in controlling inventory by using the ABC analysis and waste by using the just-in-time production methods.
Part 2 - Module 700: Finance
1. Comprehend the essential principles and concepts in finance.
2. Recognize issues in managing short-term and long-term assets.
3. Advise in the credit collection procedures to minimize legal liability.
4. Participate in financial planning and forecasting, both short-term and long-term.
5. Participate in controlling the financial assets of the organization.
6. Develop capital budget requests along with their financial and technical justifications.
7. Understand how businesses are valued, acquired, merged, or divested.
8. Partner with finance management in controlling investment in inventory and equipment.
Part 2 - Module 800: Information Technology
1. Identify risks in managing information and technology such as access and privacy breaches.
2. Request value-oriented information systems for operating various business functions such as production planning system scheduling system, inventory management system.
3. Participate in developing and maintaining information systems projects to meet informational needs of the business.
4. Request and fund the continuity of business services for a specific function, process, or department.
5. Generate standard and/or customized reports for decision-making purposes, such as product/service cost per unit, production rate per shit, hour, or day, waiting time per customer.
Part 2 - Module 900: Corporate Control, Law, and Governance
1. Comprehend internal control principles and frameworks for good business.
2. Participate in designing controls to prevent and detect corporate fraud perpetrated by managerial and non-managerial employees.
3. Understand corporate risks in protecting physical and human assets.
4. Learn the essential principles of corporate citizenship, accountability, ethics, and governance.
Part 2 - Module 1000: International Business
1. Learn the global business strategies and practices, including organization structure and control.
2. Comprehend the international trade, investment, payments, and cultures.
3. Understand the international economics, banking, and law.
4. Work with employees at international divisions and business units.
Part 3 - All Ten Modules
1. Integrate the Core and Functional knowledge to see the “big picture” of business.
2. Apply the integrated knowledge in business situations using mini-cases and short-scenarios.
3. Perform technical analyses, to draw conclusions, and to make effective decisions in the following 50 application areas:
Application 1: Strategic Management Analysis
Application 2: Managing and Leading Skills Analysis
Application 3: Sensitivity and Scenario Analysis
Application 4: Economic Analysis
Application 5: Organizational Analysis
Application 6: Decision Analysis
Application 7: Regulatory Analysis
Application 8: Project Management Analysis
Application 9: Portfolio Analysis
Application 10: Business Performance Measurement Analysis
Application 11: Data Analysis
Application 12: Manufacturing Management Analysis
Application 13: Service Management Analysis
Application 14: Retail Management Analysis
Application 15: Supplier Analysis
Application 16: Inventory and Logistics Analysis
Application 17: Levers, Drivers, and Triggers Analysis
Application 18: Value Analysis
Application 19: Outsourcing Analysis
Application 20: Productivity Analysis
Application 21: Contingency and Constraint Analysis
Application 22: Marketing Management Analysis
Application 23: Product and Brand Management Analysis
Application 24: Pricing Analysis
Application 25: Advertising Analysis
Application 26: Sales Analysis
Application 27: Customer Analysis
Application 28: Competitor Analysis
Application 29: Quality Analysis
Application 30: Process Analysis
Application 31: Human Capial Analysis
Application 32: Operating Budget Analysis
Application 33: Cost-Volume-Profit Analysis
Application 34: Cost Analysis
Application 35: Financial Statement Analysis
Application 36: Cash Flow Analysis
Application 37: Tradeoff Analysis
Application 38: Leverage Analysis
Application 39: Capital Budget Analysis
Application 40: Mergers and Acquisitions Analysis
Application 41: Computer Security and Control Analysis
Application 42: Computer Forensic Analysis
Application 43: Electronic Commerce Analysis
Application 44: Business Controls Analysis
Application 45: Fraud Analysis
Application 46: Risk Analysis
Application 47: Stakeholder Analysis
Application 48: Legal and Ethical Analysis
Application 49: International Trade and Financing Analysis
Application 50: Global Management Analysis
