Information Technology Specialists
 

Major Learning Outcomes of Earning the CBM Credential for Information Technology Specialists

 

Part 1 - Module 100: General Management and Leadership
1. The ability to comprehend the essential functions of management, such as planning, organizing, controlling, and directing.
2. The ability to plan and organize IT projects using PERT, Gantt, or CPM techniques.
3. The ability to direct, lead, control, and motivate the IT project team members.
4. The ability to solve project-related problems and making effective decisions.
5. The ability to comply with contractual terms and agreements for IT projects.
6. The ability to estimate the IT project’s costs and benefits and to prepare justifications to management.

 

Part 1 - Module 200: Operations Management
1. The ability to comprehend the manufacturing operations, such as production planning, inventory control, capacity management, materials management, and logistical management.
2. The ability to learn the supply-chain management and purchasing management practices.
3. The ability to understand service operations in terms of waiting time, capacity management, and customer service concepts.
4. The ability to guide the operations staff during systems development and maintenance work, including electronic procurement projects.
5. The ability to support the operations staff during the acquisition of hardware, software, and IT services.

 

Part 1 - Module 300: Marketing Management
1. The ability to comprehend the essential principles and concepts in a marketing function.
2. The ability to guide the marketing staff during systems development and maintenance work, including electronic commerce projects.
3. The ability to explore data mining tools for direct marketing and target marketing efforts.
4. The ability to support the marketing staff during the acquisition of hardware, software, and IT services.

 

Part 1 - Module 400: Quality and Process Management
1. The ability to comprehend the quality principles, practices, tools, and techniques.
2. The ability to recognize the essential elements of service quality including IT services.
3. The ability to benchmark and reengineer the IT department’s functions and processes.
4. The ability to guide the quality staff during systems development and maintenance work, including quality initiative projects.
5. The ability to support the quality staff during the acquisition of hardware, software, and IT services.

 

Part 1 - Module 500: Human Resource Management
1. The ability to comprehend the hiring process, including selecting new employees.
2. The ability to conduct employee’s performance evaluations.
3. The ability to motivate and retain employees.
4. The ability to manage diverse workforce, including contractors and consultants.
5. The ability to identify the legal issues involved in managing the human resources, such as ADA, EEO, and ADEA.
6. The ability to guide the human resources staff during systems development and maintenance work.
7. The ability to support the human resources staff during the acquisition of hardware, software, and IT services.

 

Part 2 - Module 600: Accounting
1. The ability to comprehend the essential principles and concepts in accounting.
2. The ability to analyze and interpret the financial statements, such as income statement, retained earnings, cash flow statements, and balance sheet.
3. The ability to develop operating budgets for the IT department at the line item level and to prepare pro forma financial statements.
4. The ability to apply managerial accounting concepts in decision making, such as using relevant costs, incremental revenues and costs, and differential revenues and costs.
5. The ability to guide the accounting staff during systems development and maintenance work.
6. The ability to support the accounting staff during the acquisition of hardware, software, and IT services.

 

Part 2 - Module 700: Finance
1. The ability to comprehend the essential principles and concepts in finance.
2. The ability to learn the issues involved in managing short-term and long-term assets and finances.
3. The ability to develop capital budgets for IT hardware and software along with financial and technical justifications.
4. The ability to understand how businesses are acquired, merged, or divested.
5. The ability to guide the finance staff during systems development and maintenance work.
6. The ability to support the finance staff during the acquisition of hardware, software, and IT services.

 

Part 2 - Module 800: Information Technology
1. The ability to identify the IT risks in managing information and technology.
2. The ability to create and deliver value to IT customers both internal and external.
3. The ability to develop and maintain information systems keeping quality in mind.
4. The ability to support functional managers in electronic commerce and electronic procurement projects.
5. The ability to provide the continuity of IT services for the entire organization.

 

Part 2 - Module 900: Corporate Control, Law, and Governance
1. The ability to comprehend the internal control principles and frameworks for good business.
2. The ability to recognize corporate fraud perpetrated by managerial and non-managerial employees.
3. The ability to learn the corporate risk management principles to protect physical and human assets.
4. The ability to learn the essential principles of corporate citizenship, accountability, ethics, and governance.

 

Part 2 - Module 1000: International Business
1. The ability to learn the global business strategies and practices, including organization structure and control.
2. The ability to comprehend the international trade, investment, payments, and cultures.
3. The ability to understand the international economics, banking, and law.
4. The ability to work with employees at international divisions and business units.

 

Part 3 - All Ten Modules
1. The ability to integrate the Core and Functional knowledge to see the “big picture” of business.
2. The ability to apply the integrated knowledge in business situations using mini-cases and short-scenarios.
3. The ability to perform technical analyses, to draw conclusions, and to make effective decisions in the following 50 application areas.

 

Application 1:    Strategic Management Analysis

Application 2:    Managing and Leading Skills Analysis

Application 3:    Sensitivity and Scenario Analysis

Application 4:    Economic Analysis

Application 5:    Organizational Analysis

Application 6:    Decision Analysis

Application 7:    Regulatory Analysis

Application 8:    Project Management Analysis

Application 9:    Portfolio Analysis

Application 10:  Business Performance Measurement Analysis

Application 11:  Data Analysis

Application 12:  Manufacturing Management Analysis

Application 13:  Service Management Analysis

Application 14:  Retail Management Analysis

Application 15:  Supplier Analysis

Application 16:  Inventory and Logistics Analysis

Application 17:  Levers, Drivers, and Triggers Analysis

Application 18:  Value Analysis

Application 19:  Outsourcing Analysis
Application 20:  Productivity Analysis

Application 21:  Contingency and Constraint Analysis

Application 22:  Marketing Management Analysis

Application 23:  Product and Brand Management Analysis

Application 24:  Pricing Analysis

Application 25:  Advertising Analysis

Application 26:  Sales Analysis

Application 27:  Customer Analysis

Application 28:  Competitor Analysis

Application 29:  Quality Analysis

Application 30:  Process Analysis

Application 31:  Human Capial Analysis

Application 32:  Operating Budget Analysis

Application 33:  Cost-Volume-Profit Analysis

Application 34:  Cost Analysis

Application 35:  Financial Statement Analysis

Application 36:  Cash Flow Analysis

Application 37:  Tradeoff Analysis

Application 38:  Leverage Analysis

Application 39:  Capital Budget Analysis

Application 40:  Mergers and Acquisitions Analysis

Application 41:  Computer Security and Control Analysis

Application 42:  Computer Forensic Analysis

Application 43:  Electronic Commerce Analysis

Application 44:  Business Controls Analysis

Application 45:  Fraud Analysis

Application 46:  Risk Analysis

Application 47:  Stakeholder Analysis

Application 48:  Legal and Ethical Analysis

Application 49:  International Trade and Financing Analysis

Application 50:  Global Management Analysis